At Webnyze ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your data when you visit our website or use our services.
1. Information We Collect
a) Information You Provide Directly
We collect information that you voluntarily provide when you interact with us, including:
- Contact information: name, email address, phone number, and company name
- Project details: requirements, specifications, target URLs, and technical preferences submitted through forms or communications
- Account information: login credentials if you access a client dashboard or portal
- Payment information: billing details and transaction records (payment processing is handled by secure third-party providers; we do not store full credit card numbers)
- Communications: messages, feedback, and correspondence you send to us via email, forms, or other channels
b) Information Collected Automatically
When you visit our website, we automatically collect certain technical information, including:
- Device information: browser type and version, operating system, screen resolution, and device type
- Usage data: pages visited, time spent on pages, click patterns, referral sources, and navigation paths
- Network information: IP address, approximate geographic location, and internet service provider
- Cookies and similar technologies: as described in Section 5 below
2. How We Use Your Information
We use the collected information for the following purposes:
- Service delivery: to provide, manage, and improve our web scraping, data extraction, and dashboard development services
- Communication: to respond to your inquiries, provide project updates, and send service-related notifications
- Billing and payments: to process transactions, issue invoices, and manage your account
- Website improvement: to analyze usage patterns, optimize site performance, and enhance user experience
- Marketing: to send newsletters, service updates, and promotional content (only with your consent; you may opt out at any time)
- Legal compliance: to comply with applicable laws, regulations, and legal processes
- Security: to detect, prevent, and address fraud, abuse, or security incidents
3. Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds:
- Contractual necessity: processing required to fulfil our service agreements with you
- Consent: where you have given explicit consent for specific processing activities (e.g., marketing emails)
- Legitimate interests: processing necessary for our legitimate business interests, such as improving our services and ensuring security, where these interests are not overridden by your rights
- Legal obligation: processing required to comply with applicable laws
4. Data Protection & Security
We implement robust technical and organizational measures to protect your personal information, including:
- SSL/TLS encryption for all data transmitted between your browser and our servers
- Encrypted storage for sensitive data at rest
- Access controls and authentication mechanisms to restrict data access to authorized personnel only
- Regular security assessments and vulnerability monitoring
- Secure backup procedures and disaster recovery protocols
- Employee training on data protection and privacy best practices
While we take every reasonable precaution to safeguard your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to promptly addressing any security incidents.
5. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience. The types of cookies we use include:
- Essential cookies: required for core website functionality such as navigation and secure access
- Analytics cookies: help us understand how visitors interact with our website (e.g., Google Analytics) so we can improve performance and content
- Functional cookies: remember your preferences and settings to provide a personalized experience
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For more details on specific cookies we use, please contact us.
6. Third-Party Sharing & Disclosure
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only in the following circumstances:
- Service providers: trusted third-party vendors who assist us in operating our website, processing payments, or delivering services (e.g., hosting providers, payment gateways, analytics platforms). These providers are contractually obligated to protect your data
- Legal requirements: when required by law, court order, or governmental authority, or to protect our legal rights
- Business transfers: in the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction. We will notify you of any such change
- With your consent: when you have given explicit permission to share your data with a specific third party
7. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including:
- Active client data: retained for the duration of the service engagement plus 2 years for support and reference purposes
- Inquiry and lead data: retained for up to 1 year if no service engagement is established
- Financial records: retained for up to 7 years as required by applicable tax and accounting laws
- Analytics data: aggregated, anonymized analytics data may be retained indefinitely
When data is no longer needed, it is securely deleted or anonymized.
8. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Right of access: request a copy of the personal data we hold about you
- Right to rectification: request correction of inaccurate or incomplete personal data
- Right to erasure: request deletion of your personal data, subject to legal retention obligations
- Right to restriction: request that we limit the processing of your data in certain circumstances
- Right to data portability: request your data in a structured, commonly used, machine-readable format
- Right to object: object to processing based on legitimate interests or for direct marketing purposes
- Right to withdraw consent: withdraw previously given consent at any time without affecting the lawfulness of prior processing
To exercise any of these rights, please contact us at hello@webnyze.com. We will respond to your request within 30 days.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child, we will take steps to delete it promptly.
10. International Data Transfers
Your information may be processed and stored on servers located in India or other countries where our service providers operate. By using our services, you consent to the transfer of your data to these locations. We ensure appropriate safeguards are in place to protect your data in compliance with applicable data protection laws.
11. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
12. Refund Policy
Refund requests are evaluated on a case-by-case basis and may be considered if:
- The service was not delivered within the agreed-upon timeframe, and the delay was solely attributable to Webnyze
- The deliverables contain a significant deficiency that cannot be rectified within a reasonable remediation period
- The service delivered materially deviates from the agreed specifications
Refund requests must be submitted in writing to hello@webnyze.com within 14 days of delivery. Partial refunds may be issued proportional to the portion of the service that was unsatisfactory. No refunds will be issued for services that have been fully delivered and accepted.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. We will post the updated policy on this page with a revised "Last updated" date. For material changes, we will notify existing clients via email. We encourage you to review this page periodically.
14. Governing Law
This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000 and its associated rules. Any disputes shall be subject to the exclusive jurisdiction of the courts in Chandigarh, India.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us at hello@webnyze.com.